The easiest way to get the logs file is through the app itself. Just click the ? icon located in the app's side menu and select 'Create logs zip'. A new window will open to show you the location of the created zip file.

Once it's ready, send the zip file to our support team here with a description of the issue that you're experiencing.


If you can't get your logs this way, you can get them manually:

Windows

Overwolf App

  1. Close the Overwolf client
  2. Press Windows key + R (or click on the system's 'Search' button, then type in and open 'Run')
  3. Type in: %localappdata%


  4. Click 'OK'
  5. Open the folder named 'Overwolf'
  6. Locate the folder named 'Log'
  7. Compress the folder to a Zip file 


Standalone App

  1. Press Windows key + R (or click on the 'Search' button, type in and open 'Run')
  2. Type in: %AppData%


  3. Click 'OK'
  4. Open the folder named 'CurseForge'
  5. Locate the folders named 'agent' and 'logs'
  6. Compress the folders to a Zip file and send them to us


macOS

  1. Open the Finder
  2. Go to:
    Local user > Library > Application support > CurseForge > Agent > Logs > CurseClient


    And
    Local user > Library > Logs > CurseForge


  3. Compress these folders


  4. Send them to us
  • Can't locate the folders? They may be hidden, so please follow these steps first:
    1. In the Finder's side menu, click the icon that looks like a house icon (if you can't see it, please enable it first through the Finder's settings)
    2. Open the display function with the key combination “Command” + “J”
    3. Select the option “Show Library Folder” 
    4. Click on "Use as default" so that the folders remain permanently visible

Linux

  1. Open the following folder: /home/[user]/.config/CurseForge/
  2. Locate the folders named 'agent' and 'logs'
  3. Compress the folders to a Zip file and send them to us