The easiest way to get the logs file is through the app itself. Just click the ? icon located in the app's side menu and select 'Create logs zip'. A new window will open to show you the location of the created zip file.
Once it's ready, send the zip file to our support team here with a description of the issue that you're experiencing.
If you can't get your logs this way, you can get them manually:
Windows
Overwolf App
- Close the Overwolf client
- Press Windows key + R OR use the “Find” button
- Type in: %localappdata%
- Press "Enter"
- Enter a folder named “Overwolf”
- Inside the Overwolf folder there is the Log folder
- Using a program like 7-Zip, Winzip or Winrar (they all have free versions), create a .rar (or .zip) file of the Logs folder
Standalone App
- Press Windows key + R OR use the “Find” button
- Type in: %AppData%
- Press "Enter"
- Locate a folder named “CurseForge”
- Using a program like 7-Zip, Winzip or Winrar (they all have free versions), create a .rar (or .zip) file of the folder
macOS
- Open your Mac Finder
- Go to:
Local user > Library > Application support > CurseForge > Agent > Logs > CurseClient
And
Local user > Library > Application support > CurseForge - Send us these folders (you can compress them to a ZIP file if they are too big)
- Please add the following file as well: Library > Logs > CurseForge > main.log
- Can't locate the folders? They may be hidden, so please follow these steps first:
- In the Finder's side menu, click the icon that looks like a house icon (if you can't see it, please enable it first through the Finder's settings)
- Open the display function with the key combination “Command” + “J”
- Select the option “Show Library Folder”
- Click on "Use as default" so that the folders remain permanently visible
Linux
- Open the following folder: Home\library\application support\CurseForge\agent\
- Compress the folder named 'logs' to a ZIP file and send it to us