Note - if you're experiencing issues with the new CurseForge API please refer to api@curseforge.com.


Take me to...


General ▾


  1. My login generated a random username for me. Can I change it?
    You cannot change a username yet. In the mean time you can go into your Account Settings and change your display name.
  2. CurseForge Account transfer issues 
    Please contact us with your CurseForge username, Twitch username and email so we can check the issue.
  3. I cannot login with a Twitch account because...
    If you have VPN service enabled, try disabling it, and log in again.
  4. I was contacted by a user claiming to be a CurseForge member - how can I check if this user is legit?
    Overwolf and CurseForge employees will never ask for your password. If you were approached by one of the members you can verify their credibility by going to their user page and see if they have the 'Admin' or 'Support' tag next to their names.
    On Discord - you can verify if the user has the Overwolf staff role.
  5. I have issues/questions regarding the CurseForge Servers list page
    You can contact Tebex support for any help regarding the Servers list page.
  6. I'm trying to update my account Display Name and getting a "profanity filter" error even though I'm not using profanity
    Please reach out to our Support on this case.
  7. I logged in with Google Sign-In and my username is not what I normally have or is a weird name I don't recognize
    When creating a new account using Google, the system auto-generates a username from a names database. At this point it is not something you can change, but you can edit your Display Name from your Account settings.
  8. I'm trying to post a comment on the new website and getting a "Failed to post comment" error
    This is a known issue affecting some CurseForge accounts. We're aware and addressing it. In the meantime you can either post the comment via the Legacy website or you can try and change your Display Name and try to comment again.

  1. See our comprehensive client errors and fixes guide
    Click here for the article.
  2. Addons I added manually to the modding folder don't appear in the app
    We're aware of this behavior, if the add-on is recognized by the CurseForge App it should appear after an app restart. We are working on improving this without requiring a reset. Note that the client will only recognize mods/addons that are available on CurseForge for now.
  3. I'm getting an "Oops..." error when trying launch the client
    We have an article for that! Refer to it here.

Installation ▾

  1. The Overwolf/CurseForge installer does not launch (Windows OS)
    Please download and run the official Overwolf troubleshooter. It helps diagnose and fix problems with the Overwolf app not opening or working correctly for the first time after installation.
  2. I'm trying to download Overwolf/CurseForge but the file keeps disappearing
    If you're using some download manager that may be the issue. Try to download the client via the browser.
    Alternatively you may have a rogue Anti Virus program installed called Segurazo causing this. Refer to this article on this.

Authors ▾

  1. I'm getting an "Internal Server Error" message when trying to submit a project
    Check if your Avatar/Logo image is in webp format, if so replace it with a more standard jpg/png/etc.
    webp will be supported on the new system when launched but not in legacy.
  2. The Minecraft file I uploaded was sent to be processed by the Malware Processor, is there something I need to do or fix?
    As part of new safety measures we're taking to make sure all files uploaded to CurseForge are secure we've added additional scanning steps. Unless you get a rejection msg, you don't need to perform any additional steps on your end.
  3. I'm from Eastern Europe and having issues withdrawing through PayPal?
    Unfortunately, due to PayPal's decision to freeze activity in parts of Eastern Europe, payment through PayPal are not transferred as expected. Please use Amazon Gift Card option, or wait for PayPal support to resume.
  4. I received a file rejection message and don't understand what is the problem
    Before creating a ticket, we recommend checking out our System Rejection Messages.
  5. My project and files were approved, they appear in the website but not in the app.
    Please make sure you have at least one Release file type and that the project is not set to Experimental. You are also required to tag a mod for at least one modloader (Minecraft), and an addon for at least one game version type (World of Warcraft and other games).
    If you checked and everything was set correctly, open a ticket and we'll help you.
  6. My PayPal payment transaction was cancelled - what happened?
    This happens when your account was not confirmed at the time the payment was sent from CurseForge.
    Please make sure you confirmed the account before placing your order to avoid this.
    Additionally, we are aware that PayPal Russia, Ukraine and Turkey have additional restrictions and limitations. If you are from these countries, we suggest you consider redeeming points using Amazon Gift Cards.
  7. Why is there a fluctuation in the daily point distribution?
    Learn more about the Reward Program in the dedicated article.
  8. I encountered 2FA issues while placing an order in the store/I can't see a confirmation button in the store.
    Please review our 2FA troubleshooting article.
  9. Addons do not appear in the app when submitting through the upload API
    This is sometimes caused when the addon was submitted using API.
    You can validate this is the case by searching for the addon using the project ID available in the right info box on the addon's webpage. If you can locate the project but the game version is missing please contact support.
    For Minecraft Modpacks specifically - this can also occur if your modpack included a mod file that was removed from CurseForge.
  10. Kerbal Space Program mods don't launch properly (Folder Structure issue)
    CurseForge requires a specific folder structure to properly display and work for the end users. While we will not fail your file for uploading 'incorrectly' - we recommend uploading your files in the following format:
    C:\Kerbal Space Program\GameData\YourModFolderHere
    Emphasis is that you should not include an additional GameData folder inside your submission folder file.
  11. The Text Editors aren't showing the texts as I set them (Description, Change Log, Pages etc.)
    We are aware that the WYSIWYG and Markdown text editor options aren't ideal. We plan on replacing the text editor plugins in the new website.
  12. Project members can be added without the members confirmation 
    This is considered abuse and harassment. We will improve the UX/UI for adding members in the website overhaul. In the meantime, if you are added involuntarily to a project please open a ticket and include the project link. Even if you leave the project our team can still review the project membership history to confirm and take required actions against the abuser.
  13. Incorrect game version in the project page
    We are aware that the game version property in the project page currently defaults by latest version and not the authored preferable version. We will look at different solutions for as part of the new website design.
  14. I know Multi-TOC support is here, but how do I properly set up my project to support all game instances?
    Check out our new article that covers this step by step.
  15. "The following files do not appear to belong to any mods on the approved non-CurseForge list"
    We have updated the public Google document which should now present the correct allowed mod list.
    We are reprocessing the projects and files that were submitted via tickets and will approve/reject them accordingly.
    If your file was not reviewed or was rejected for this reason - please open a ticket and link to the project page + attach the equivalent CurseForge notification:

Minecraft ▾

  1. How can I know if I'm infected with the fracturiser malware and if I am safe to play?
    Please refer to our article to read about the situation, and how to check if you are safe.
  2. My Minecraft game is crashing to desktop when launching or when entering my world
    If you have an AMD PC component, please make sure your drivers are up to date. You can find your AMD drivers here. If you're still having issues, please open a support ticket.
  3. I'm getting an "invalid file" error when trying to import a modpack in the client
    Make sure you're trying to import a modpack that was exported directly from the client.
    You cannot import a zipped folder full of mods. The import must be the recognized modpack format
    Read more here.
  4. I need help setting up/running server-packs
    We recommend reaching out to the community or server hosting suppliers for help and instructions.
  5. I'm having issues logging in to Microsoft version of Minecraft through the CurseForge launcher. 
    Refer to our Troubleshooting guide to repair your installation.

WoW 

  1. My addons incorrectly appear as modified
    Note - modified files should still load correctly in-game, you can read more about this here.
  2. Sync feature
    Sync feature is meant for syncing your addons between multiple devices, and not as a backup. You need to be logged in in both devices to use the feature. You can read more about how to use the sync feature here.
    Note - your addon saved variables do not sync.

The Sims 4 ▾

  1. Why am I not seeing my Project on CurseForge after it was approved?
    Make sure you have at least 1 file uploaded as Beta or Release. You can update an existing file from Alpha status by clicking on the file name and then clicking the Edit button top right.
  2. Why am I not seeing The Sims 4 on the CurseForge client?
    If the client doesn't detect your game automatically - Please refer to this article.
    If you're still having issues, please open a support ticket.
  3. How can I upload addons to my file?
    You can add Additional Files to your main file by clicking the file name in your Files tab, and then click the "Upload Additional Files".
    Note that right now those addons won't be downloadable via the client, but we will add that option after the first beta
  4. I can't find my installed CC/Mod in the client
    If you downloaded a Mod or CC via the client then moved the files manually to a different folder, the client will not recognize them as CurseForge Installed anymore but as local mods. Meaning no updates or additional meta-data from CurseForge.
    We are working on addition organizational features into the client for future updates.

Ark: Survival Ascended ▾

  1. I can't see my projects in CurseForge after uploading them from the DevKit
    When logging into CurseForge, make sure that you are logging with a user that is linked to the same email you entered in the DevKit. This applies even if you're using Twitch or Discord. Email is the unique account identifier on the CurseForge system and therefore it must match what you used in the DevKit.
  2. My mods aren't working in my or a certain server
    For any issues with server mods or running mods on servers, please reach out to Nitrado support. In case of a private server not hosted on Nitrado please reach out to the relevant server host.

Other Games ▾

  1. Why can't I find all the games available in the website on the CurseForge Client?
    We are looking to add more game support in the future. This also depends on the games specific modding file structures.
  2. CurseForge app does not support Microsoft Store games
    These game versions are slightly different in file structure and are not yet supported by Overwolf client which is required for CurseForge. We are working on this.
  3. Kerbal Space Program incorrect file structure
    See Authors section.
  4. Kerbal Space Program / Surviving Mars are not detected on MacOS
    Use the manual option in the settings tab to add these games. 

If you wish to report an issue that is not listed here, please open a ticket describing the issue in as much detail as you can (including logs and relevant screenshots). Otherwise, you can report the issue or share your general feedback in the CurseForge Ideas site.


Thank you for your understanding and contribution to the new CurseForge app :)
Overwolf Support