Website related issues

1. I logged in with Google Sign-In and my username is not what I normally have or is a weird name I don't recognize
   When creating a new account using Google, the system auto-generates a username from a names database. At this point it is not something you can change, but you can edit your Display Name from your Account settings.
   
   
2. CurseForge Account transfer issues 
   Please contact us with your CurseForge username, Twitch username and email so we can check the issue.
   
   
3. I was contacted by a user claiming to be a CurseForge member - how can I check if this user is legit?
   Overwolf and CurseForge employees will never ask for your password. If you were approached by one of the members you can verify their credibility by going to their user page and see if they have the 'Admin' or 'Support' tag next to their names.
   On Discord - you can verify if the user has the Overwolf staff role.
   
   
4. I have issues/questions regarding the CurseForge Servers list page
   You can contact Tebex support for any help regarding the Servers list page.
   
   
5. I'm trying to update my account Display Name and getting a "profanity filter" error even though I'm not using profanity
   Please reach out to our Support on this case.
   
   
6. I changed my Twitch avatar but it hasn't changed in CurseForge
   Please log out and log back in through the legacy.curseforge.com website (not the new CurseForge website), and that should update the avatar.
   
   

Client related issues

1. See our comprehensive client errors and fixes guide
   Click here for the article.
   
   
2. Addons I added manually to the modding folder don't appear in the app
   We're aware of this behavior, if the addon is recognized by the CurseForge App it should appear after an app restart. We are working on improving this without requiring a reset. Note that the client will only recognize mods/addons that are available on CurseForge for now.
   
   
3. I'm getting an "Oops..." error when trying launch the client
   We have an article for that! Refer to it here.

1. I encountered 2FA issues while placing an order in the store/I can't see a confirmation button in the store.
   Please review our 2FA troubleshooting article.
   
   
2. The system requests that I enable 2FA when it's already enabled
   The current CurseForge 2FA for redeeming points supports Twitch login only.

   To setup your 2FA you'll need to login with a Twitch account that has the same email address as your original login (Google or Discord).

   After you use that to setup your 2FA please login to the Dashboard with Twitch to redeem your points.
   
   

3. I'm getting an "Internal Server Error" message when trying to submit a project
   Check if your Avatar/Logo image is in webp format, if so replace it with a more standard jpg/png/etc.
   webp will be supported on the new system when launched but not in legacy.
   
   
4. Tremendous email receipt
   The email displayed in the cash-out screen is only used for email receipts.

   You will have the option to specify a different email address for a payout account (Visa, PayPal, ACH...) after using the redemption link.
   
   

5. My server files disappeared after uploading them
   If your server pack files are marked for manual review, there is a known bug where they don't show in the new Dashboard. You can view them in the Legacy site or wait for the file to finish manual review.
   
   
6. The Minecraft file I uploaded was sent to be processed by the Malware Processor, is there something I need to do or fix?
   As part of new safety measures we're taking to make sure all files uploaded to CurseForge are secure we've added additional scanning steps. Unless you get a rejection msg, you don't need to perform any additional steps on your end.
   Do not try to re-upload the file, you will receive a notification once it is approved or rejected. Please note this can take a few days depending on the current queue size.
   
   
7. I'm from Eastern Europe and having issues withdrawing through PayPal?
   Unfortunately, due to PayPal's decision to freeze activity in parts of Eastern Europe, payment through PayPal are not transferred as expected. You now have Payoneer and other Tremendous options, which operate in more countries.
   
   
8. I received a file rejection message and don't understand what is the problem
   Before creating a ticket, we recommend checking out our System Rejection Messages.
   
   
9. My project and files were approved, they appear in the website but not in the app.
   Please make sure you have at least one Release file type and that the project is not set to Experimental. You are also required to tag a mod for at least one modloader (Minecraft), and an addon for at least one game version type (World of Warcraft and other games).
   If you checked and everything was set correctly, open a ticket and we'll help you.
   
   
10. My PayPal payment transaction was cancelled - what happened?
    This happens when your account was not confirmed at the time the payment was sent from CurseForge.
    Please make sure you confirmed the account before placing your order to avoid this.
    Additionally, we are aware that PayPal Russia, Ukraine, Turkey, Brazil and more have additional restrictions and limitations.
    
    If you are from these countries, we suggest you consider redeeming points using other Tremendous options or Payoneer.
    
    Tremendous automatically blocks any email address that ends with '.ru'.
    We recommend changing your email address to '.com' in the service you are logging in with (Twitch/Discord/GitHub), then re-logging in to CurseForge in order for the change to take effect.
    If you are accessing your CurseForge account through Google, a new CurseForge account with a non '.ru' domain email address.
    
    
11. Why is there a fluctuation in the daily point distribution?
    Learn more about the Reward Program in the dedicated article.
    
    
12. The Text Editors aren't showing the texts as I set them (Description, Change Log, Pages etc.)
    There are still some differences between the text editor in the new Dashboard and the website, we are working on fixing all gaps. Feel free to report any you encounter via a ticket.
    
    
13. Project members can be added without the members confirmation 
    This is considered abuse and harassment. We will improve the UX/UI for adding members in the website overhaul. In the meantime, if you are added involuntarily to a project please open a ticket and include the project link. Even if you leave the project our team can still review the project membership history to confirm and take required actions against the abuser.
    
    
14. I know Multi-TOC support is here, but how do I properly set up my project to support all game instances?
    Check out our new article that covers this step by step.
    
    
15. "The following files do not appear to belong to any mods on the approved non-CurseForge list"
    We have updated the public Google document which should now present the correct allowed mod list.
    We are reprocessing the projects and files that were submitted via tickets and will approve/reject them accordingly.
    If your file was not reviewed or was rejected for this reason - please open a ticket and link to the project page + attach the equivalent CurseForge notification:

1. I'm getting an "invalid file" error when trying to import a modpack in the client
   Make sure you're trying to import a modpack that was exported directly from the client.
   You cannot import a zipped folder full of mods. The import must be the recognized modpack format
   Read more here.
   
   
2. I need help setting up/running server-packs
   We recommend reaching out to the community or server hosting suppliers for help and instructions.
   
   
3. I'm having trouble logging in to Minecraft with the 'Skip launcher...' option
   Please refer to our support article: Minecraft login Troubleshooting.