Website related issues

1. I logged in with Google Sign-In and my username is not what I normally have or is a weird name I don't recognize
   When creating a new account using Google, the system auto-generates a username from a names database. At this point it is not something you can change, but you can edit your Display Name from your Account settings.
   
2. CurseForge Account transfer issues 
   Please contact us with your CurseForge username, Twitch username and email so we can check the issue.
3. I was contacted by a user claiming to be a CurseForge member - how can I check if this user is legit?
   Overwolf and CurseForge employees will never ask for your password. If you were approached by one of the members you can verify their credibility by going to their user page and see if they have the 'Admin' or 'Support' tag next to their names.
   On Discord - you can verify if the user has the Overwolf staff role.
4. I have issues/questions regarding the CurseForge Servers list page
   You can contact Tebex support for any help regarding the Servers list page.
5. I'm trying to update my account Display Name and getting a "profanity filter" error even though I'm not using profanity
   Please reach out to our Support on this case.

Client related issues

1. See our comprehensive client errors and fixes guide
   Click here for the article.
2. Addons I added manually to the modding folder don't appear in the app
   We're aware of this behavior, if the add-on is recognized by the CurseForge App it should appear after an app restart. We are working on improving this without requiring a reset. Note that the client will only recognize mods/addons that are available on CurseForge for now.
3. I'm getting an "Oops..." error when trying launch the client
   We have an article for that! Refer to it here.
4. Kerbal Space Program mods don't launch properly (Folder Structure issue)
   CurseForge requires a specific folder structure to properly display and work for the end users.
   Please check in your KSP modding folder that the mod in question is installed in this format:
   C:\Kerbal Space Program\GameData\YourModFolderHere
   All of the mod contents should be in this folder.

1. I encountered 2FA issues while placing an order in the store/I can't see a confirmation button in the store.
   Please review our 2FA troubleshooting article.
   
2. I'm getting an "Internal Server Error" message when trying to submit a project
   Check if your Avatar/Logo image is in webp format, if so replace it with a more standard jpg/png/etc.
   webp will be supported on the new system when launched but not in legacy.
3. My server files disappeared after uploading them
   If your server pack files are marked for manual review, there is a known bug where they don't show in the new Dashboard. You can view them in the Legacy site or wait for the file to finish manual review.
4. The Minecraft file I uploaded was sent to be processed by the Malware Processor, is there something I need to do or fix?
   As part of new safety measures we're taking to make sure all files uploaded to CurseForge are secure we've added additional scanning steps. Unless you get a rejection msg, you don't need to perform any additional steps on your end.
   Do not try to re-upload the file, you will receive a notification once it is approved or rejected. Please note this can take a few days depending on the current queue size.
5. I'm from Eastern Europe and having issues withdrawing through PayPal?
   Unfortunately, due to PayPal's decision to freeze activity in parts of Eastern Europe, payment through PayPal are not transferred as expected. You now have Payoneer as an option which operates in countries PayPal does not (Except Russia).
6. I received a file rejection message and don't understand what is the problem
   Before creating a ticket, we recommend checking out our System Rejection Messages.
7. My project and files were approved, they appear in the website but not in the app.
   Please make sure you have at least one Release file type and that the project is not set to Experimental. You are also required to tag a mod for at least one modloader (Minecraft), and an addon for at least one game version type (World of Warcraft and other games).
   If you checked and everything was set correctly, open a ticket and we'll help you.
8. My PayPal payment transaction was cancelled - what happened?
   This happens when your account was not confirmed at the time the payment was sent from CurseForge.
   Please make sure you confirmed the account before placing your order to avoid this.
   Additionally, we are aware that PayPal Russia, Ukraine, Turkey, Brazile and moroe have additional restrictions and limitations. If you are from these countries, we suggest you consider redeeming points using Amazon Gift Cards or Payoneer.
9. Why is there a fluctuation in the daily point distribution?
   Learn more about the Reward Program in the dedicated article.
10. The Text Editors aren't showing the texts as I set them (Description, Change Log, Pages etc.)
    There are still some differences between the text editor in the new Dashboard and the website, we are working on fixing all gaps. Feel free to report any you encounter via a ticket.
11. Project members can be added without the members confirmation 
    This is considered abuse and harassment. We will improve the UX/UI for adding members in the website overhaul. In the meantime, if you are added involuntarily to a project please open a ticket and include the project link. Even if you leave the project our team can still review the project membership history to confirm and take required actions against the abuser.
12. I know Multi-TOC support is here, but how do I properly set up my project to support all game instances?
    Check out our new article that covers this step by step.
13. "The following files do not appear to belong to any mods on the approved non-CurseForge list"
    We have updated the public Google document which should now present the correct allowed mod list.
    We are reprocessing the projects and files that were submitted via tickets and will approve/reject them accordingly.
    If your file was not reviewed or was rejected for this reason - please open a ticket and link to the project page + attach the equivalent CurseForge notification:

1. How can I know if I'm infected with the fracturiser malware and if I am safe to play?
   Please refer to our article to read about the situation, and how to check if you are safe.
2. My Minecraft game is crashing to desktop when launching or when entering my world
   If you have an AMD PC component, please make sure your drivers are up to date. You can find your AMD drivers here. If you're still having issues, you'll need to contact AMD support.
3. I'm getting an "invalid file" error when trying to import a modpack in the client
   Make sure you're trying to import a modpack that was exported directly from the client.
   You cannot import a zipped folder full of mods. The import must be the recognized modpack format
   Read more here.
4. I need help setting up/running server-packs
   We recommend reaching out to the community or server hosting suppliers for help and instructions.
5. I'm having issues logging in to Microsoft version of Minecraft through the CurseForge launcher. 
   Refer to our Troubleshooting guide to repair your installation.